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About us 4

• What is StubHub?
• Is StubHub secure?
• FanProtect 100% Guarantee
• Where do Stubhub's tickets come from?

Legal & Personal Information 4

• How does StubHub protect my personal info?
• EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
• What are StubHub's Terms and Conditions?
• Overview of 2022 1099-K Regulations

StubHub Business Separation 1

• StubHub Business Separation Update

Affiliates 1

• StubHub Affiliate Programme

General settings 11

• How to change my StubHub password
• Password requirements for a StubHub account
• Where can I download the StubHub app?
• How to delete my account
• How to make a request about my personal information

View all 11

Contact information 4

• How to change my default contact information
• How to delete my addresses from my account
• How to change my default email address?
• How to update your user name

Payment settings 5

• How to add a credit or debit card on my account
• How to delete a credit or debit card on my account
• How to update a credit or debit card on my account
• Credit card declined on StubHub
• How to update your payment details

Preferences and notifications 3

• Alert says tickets are no longer available
• StubHub heart icons
• Got an email saying my StubHub account info changed

Promos and gift cards 8

• What is StubHub Wallet?
• How long are StubHub credits valid?
• Where are my discounts?
• Are there discounts on StubHub?
• Can I transfer coupons or gift cards to another StubHub account?

View all 8

General questions 6

• Are the tickets I bought on StubHub real?
• If I get cheaper prices on another page, will they match them?
• What are the buyer’ responsibilities?
• How do I know the seller hasn't sold the tickets elsewhere?
• Venue & travel policies on social distancing and public health

View all 6

Buying tickets 34

• How to use the filters when looking for tickets
• Why are the number of tickets different in each listing?
• What are the different ticket types?
• Why are some tickets priced differently within the same section?
• Can I negotiate the price with the seller?

View all 34

Paying for tickets 9

• Payment methods StubHub accepts
• What is PayPal?
• How to buy tickets with Apple Pay
• I'm getting an error indicating that the card is invalid
• How do I get a receipt for my order?

View all 9

Managing your orders 26

• Did my order go through?
• Buying tickets as a guest: How to see your order
• How to return the season cards
• When will I get my refund?
• Finding past StubHub orders

View all 26

Getting your tickets 21

• Getting your tickets you bought on StubHub
• Tracking your order
• When will I get my tickets?
• Understanding your order's delivery statuses
• How do E-tickets work?

View all 21

Resolving problems 17

• I lost my tickets
• I have a charge on my credit card but there are no orders in my StubHub account. What is going on?
• My postal code isn’t recognized with StubHub
• Why has my purchase been rejected?
• Invoice price doesn't match the amount paid

View all 17

First steps on StubHub International 9

• How to create an account
• How to set my payment method
• How to add a new address to my account
• Does it cost anything to create a StubHub International account?
• Do I need an account to buy and sell tickets?

View all 9

About us 5

• What is StubHub International?
• Is StubHub International secure?
• Fan protect 100% guarantee
• Where do Stubhub International's tickets come from?
• CMA announces remedy for StubHub sale to viagogo

Legal & Personal Information 4

• How does StubHub International protect my personal info?
• EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
• What are StubHub International's Terms and Conditions?
• Overview of 2022 1099-K Regulations

StubHub Business Separation 2

• StubHub Business Separation Update
• What is StubHub International?

Affiliates 1

• StubHub International Affiliate Programme

General settings 11

• How to change my StubHub International password
• Password requirements for a StubHub International account
• Where can I download the StubHub app?
• How to delete my account
• How to make a request about my personal information

View all 11

Contact Information 4

• How to change my default contact information
• How to delete my addresses from my account
• How to change my default email address?
• How to update your user name

Payment settings 5

• How to add a credit or debit card on my account
• How to delete a credit or debit card on my account
• How to update a credit or debit card on my account
• Credit card declined
• How to update your payment details

Preferences and notifications 4

• Alert says tickets are no longer available
• StubHub International heart icons
• Got an email saying my StubHub International account info changed
• I want to submit a suggestion. Where can I send it?

Promos and gift cards 8

• What is StubHub Wallet?
• How long are credits valid?
• Where are my discounts?
• Are there discounts on StubHub International?
• Can I transfer coupons or gift cards to another StubHub International account?

View all 8

Technical Support 13

• My account is locked after trying to log in
• I'm getting an error that something went wrong on the checkout page
• I'm getting an error that said my tickets are no longer available
• I'm not getting the reset password email
• I'm not getting the verification code to confirm my account

View all 13

English Premier League 9

• How to receive the Arsenal tickets?
• How to receive the Liverpool FC tickets?
• How to receive the Manchester City tickets?
• How to receive the Manchester United tickets?
• How to receive the Tottenham Hotspur FC tickets?

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Spanish League 5

• When will I receive my Barcelona FC tickets?
• How to receive the Real Madrid tickets?
• How to transfer the URL External Mobile tickets?
• What is a Mobile Transfer URL ticket?
• When will I receive my Atletico de Madrid tickets?

Other Competitions 3

• Looking for Champions League 2023-2024 tickets?
• Ajax FC ticket delivery through App
• Getting the Formula 1 Mexico Grand Prix tickets

Music 7

• Where are my Taylor Swift tickets?
• Where are my Adele Las Vegas tickets?
• Where are my Ricky Gervais tickets?
• I want to purchase multiple-day pass? – how many tickets should I buy?
• Putting on your festival wristband

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Wimbledon 5

• When will I receive my Wimbledon tickets?
• Does my child need a ticket to attend Wimbledon?
• Managing my Wimbledon tickets
• How to transfer mobile tickets for Wimbledon?
• Listing Wimbledon 2024 Debenture tickets

NFL 3

• When will I receive my tickets for NFL London 2023?
• When will I receive my tickets for NFL Germany 2023?
• How to transfer mobile tickets for NFL Germany?

MLB 2

• How to list tickets for a MLB game
• Getting your MLB tickets bought on StubHub

NBA 2

• How to list tickets for a NBA game
• What if the NBA/NHL playoff match was cancelled?

Event changes 3

• Madonna tour status
• Celine Dion tour cancelled
• Important Update: Anthony Joshua vs Robert Helenius Fight

General Questions 2

• Can I take a camera, food or drinks to the event?
• Teams, artists, and venues partnered with StubHub International

General questions 7

• Are the tickets I bought real?
• If I get cheaper prices on another page, will they match them?
• What are the buyer’ responsibilities?
• How do I know the seller hasn't sold the tickets elsewhere?
• Venue & travel policies on social distancing and public health

View all 7

Buying tickets 39

• How to use the filters when looking for tickets
• Why are the number of tickets different in each listing?
• How long does the verification process usually take?
• What are the different ticket types?
• Why are some tickets priced differently within the same section?

View all 39

Paying for tickets 14

• Payment methods StubHub International accepts
• What is PayPal?
• How to buy tickets with Apple Pay
• I'm getting an error indicating that the card is invalid
• How do I get a receipt for my order?

View all 14

Managing your orders 41

• How to contact the seller
• I've received separate tickets
• I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
• I lost my tickets
• Want to pick up my tickets from a UPS store

View all 41

Getting your tickets 18

• I got an email that my tickets were ready to download but they were not attached
• Want to change my order delivery date
• How to update your shipping address in your order
• Printing PDF tickets more than once
• Want to change my ticket type

View all 18

Resolving problems 8

• Why has my purchase been rejected?
• Invoice price doesn't match the amount paid
• No confirmation email when I bought tickets
• Why do I have more than one charge on my credit card?
• I damaged my ticket. Can I use them?

View all 8

General questions 7

• What are the seller’ responsibilities?
• Can I sell non-event tickets/passes on StubHub International?
• Providing personal information when listing tickets
• What is a PDF file?
• What are splits?

View all 7

Selling tickets 23

• Types of tickets you can list
• How to list tickets
• Listing tickets on StubHub International and different ways to deliver them
• Selling tickets but don't have them yet
• Who can sell tickets on StubHub International?

View all 23

Managing your listings and sales 27

• Where to see your listings on StubHub International
• What are the different listing status?
• How to modify my listing
• Changing the price of your StubHub International listing
• Listed tickets but want to use them

View all 27

Delivering tickets 23

• Selling tickets and delivery expectations
• Sold tickets on StubHub International but don’t have them
• You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
• Can I hand deliver the tickets I sold on StubHub International?
• Sent the wrong tickets to the buyer

View all 23

Getting paid 17

• How to see your payment history
• Getting paid for your sale
• Updating your payment method to sell tickets
• Expected payout if tickets sell
• What's a Credit Memo?

View all 17

Resolving problems 10

• How to unblock my listing
• Can't add my credit card while listing tickets
• I reported an issue by accident on my sale. Can I undo it?
• Why won’t my barcodes work?
• Issues uploading PDF tickets to a StubHub International listing or sale

View all 10