Did you purchase tickets for a match at Kaseya Center? Here's a step-by-step guide to ensure you know how and when to receive them. 


When Will I Receive My Tickets?

Tickets for many sports events are often issued close to the event date, sometimes as late as 24 hours before the game. Rest assured, with our 100% guarantee, we ensure you will receive your tickets in time to enjoy the match.


How Will I Receive My Tickets?

There are two main ticket types available:


You can identify the type of ticket during checkout, in your confirmation email, or by checking under Profile > Orders > Current Tab in your StubHub International account.

Electronic (PDF) Tickets

You will receive these tickets in PDF format.


How to Access Your Tickets:

  1. Once the seller uploads the PDF to the transaction, you’ll receive an email notification confirming delivery.
  2. Log in to your StubHub International account.
  3. Navigate to Orders and select the Open tab.
  4. Find your transaction and click on Get Tickets to download them.


Important: Do not print these tickets. You will need to scan them directly from your mobile device for entry.


Mobile Transfer Tickets

These are digital tickets that must be transferred through the Miami HEAT app (not the StubHub app).


How the Transfer Works:

The seller will use the following details to transfer your tickets: 

  • First Name
  • Last Name
  • Email Address 


Ensure these details match the information in your StubHub International account: 

  1. Log in to your StubHub International account.
  2. Go to Profile and check the Account Info section for the seller-provided details. 


When Tickets Are Delivered:

  1. You will receive an email from the ticket provider confirming the transfer. If you don't see the email, check your SPAM or junk folder. 
  2. Click the "Accept Tickets" button in the email and log in using the same email address where you received the transfer message. Create a password if prompted. 
  3. Once logged in, tap on "Claim Tickets" to view them. 
    • Access your tickeets through the Miami HEAT website or the Miami HEAT app. 
    • For added convenience, add them to your Apple Wallet or Google Wallet. 


On The Event Day:

  • Ensure your ticket is available on your smartphone via the Miami HEAT app or the Wallet app. 
  • Make sure your phone is fully charged on the day of the event. 
  • Printed tickets won't be accepted. Open your app, select your ticket, and scan at the gate. 


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.


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