1. Verify that the electronic tickets are valid for resale
    • Groupon voucher: CAN'T be sold because it must be exchanged for a ticket
      • They require photo ID, and the name on the ticket must match the ID
      • They usually say Groupon Voucher on the page
    • G-Pass tickets: CAN be resold (paid tickets)
      • They don't require photo ID to enter
      • They are the actual tickets for entry and should have seats printed on them

    • If you're not sure if the ticket is valid, contact local help. Do not ask the buyer to email a copy of the ticket.
  2. Explain whether the seller can or can't sell the tickets, depending on the ticket type (or reassure the buyer that they're covered by FanProtect)
  3. Close the ticket